FAQS

Tel: 1 877 877-5554
avalancheskiwear.com

3930, boul. Hamel, # 117
Québec (QC) G1P 2J2

Free shipping only whitin Canada!

Customer support 5/7 days 9 AM to 5 PM

FaQs. General information

Shipping Policy

Free shipping over 35$ only Canada It is worth combining your purchases !

All online orders will be processed by our customer service department within 1 to 3 business days (Monday to Friday)

Exchange and refund policy

To obtain the reimbursement of an article that does not suit you, you have 30 days from the date of your online order to send the article back to us using the prepaid label provided, only in Canada.

All refunds will be made in the same form as the original payment and will be issued within two (2) weeks of reception of the returned merchandise*.

*Items must be returned in their original form, unworn and unused, with the original tags, packaging and invoice.

** We deliver no orders in EUROPE.

Taxes and customs fees are at the expense of the customer, same for refunds.
** We deliver no orders in EUROPE.

In-store pickup

After being placed, orders are usually completed and ready for pickup at the selected store (Hamel, Charest, or MSA) within one (1) to ten (10) business days. There is no shipping charge for the in-store pickup option. Additionally, you will be able to make an exchange without delay, subject to size availability, and take a look at other available in-store items.

Order pickup must be done at the cashier counter, where you will be asked to present a copy of your original electronic invoice and identification. The order can be picked up by a third party, who will also have to present the same two documents.

You must pick up your order within 10 days from the date of your order confirmation email. If your order is not picked up, you will receive an email reminder. A five (5) day extension will then be granted. If you do not pick up your order within this period, we will cancel your order and a full refund will be issued.

In-store returns

You can return your order* at an Avalanche store. Upon reception, customer service will proceed to the refund. To find a store near you, click here !

All refunds will be made in the same form as the original payment and will be issued within two (2) weeks of reception of the returned merchandise*.

*Items must be returned in their original form, unworn and unused, with the original tags, packaging and invoice.

Clear out products

** We deliver no o Products purchased in liquidation (50%) are no longer covered by our guarantee. rders in EUROPE. These products are therefore non-refundable, non-exchangeable.

Ski rental policy

SKI RENTALS

PLEASE READ CAREFULLY BEFORE ACCEPTING LIABILITY WAIVER AGREEMENT

I understand that the bindings system cannot guarantee the safety of the user. In alpine skiing, the binding system will not release, either every time or under every circumstance, or it could prevent injury or death, and it is impossible to predict every situation in which it will release.

I agree to release the Avalanche Store, its employees, owners, affiliates, agents, officers, directors and equipment manufacturers and distributors (collectively, the “Released Parties”) from any and all liability under this Agreement > from any and all liability for injury, death, loss or damage to property resulting from the use of, or damage to, the equipment, including any liability resulting from the NEGLIGENCE of SUPPLIERS or any other person or from any other cause.

I agree to use the equipment listed on this form as isand accept full financial responsibility for the maintenance of the equipment while it is in my possession. I will be responsible for replacing the equipment rented under these terms at its replacement value if it is not returned to the store. I consent to return the rented equipment on the agreed date.
Credit card information valid for the duration of the renter’s possession of the equipment is mandatory when renting any ski equipment.
Rentersare responsible for the cleanliness of the rented equipment. A fee of $25 will be charged for its cleaning (mud, spider webs, dust, etc…). Do not hesitate to contact us location@avalancheskiwear.com for any further information.

CUSTOMER SERVICE
*Equipment pickup is possible from 22 August 2019 on Thursday and Friday between 5-9 PM and Saturday and Sunday between 10 AM – 5 PM at our Charest location, 1375 rue Frank-Carrel.
For online reservations, please check in with your order confirmation.

Call us at 1 877 877-5554 #4 or by email at : location@avalancheskiwear.com

Ski Uniform Program

Jackets /pants / accessories

– You will have from March 1 to April 30, 2020 to place your online order;

– After this date, orders will remain possible based on available inventory;

– Full payment for purchases is required at the time of ordering;

– In case of cancellation after September 1st, 2020, an amount of $100.00 will be charged for handling and cancellation fees;

– No refunds on embroidered clothing after October 1, 2020.

Grouped Delivery: all individual orders are combined together for delivery to one location. A fixed delivery charge of $2.00 will be applied to each order.

Individual (purchase of accessories): each member has a delivery charge added to their order. Payment will be made directly on the online platform, by credit card only.

Repeat order after September 1st, 2020: If you wish to renew an existing order that is in stock, the price of the jacket will be increased by 20$ from the original order.

Avalanche Samples will send free fitting samples for all custom clothing orders anywhere in Canada and the USA.

Embroidery: The price varies depending on the work to be done. Applying badges; $2.00 each will be added to the cost of the jacket. (In order to provide the badge installation service, we will need to have them on hand by May 15, 2020 at the latest.)

How to clean your clothing

Before washing your garment, it is important to ensure that all zippers are fully closed and that all Velcro are fastened. Failure to comply with these conditions may result in significant damage that is not covered by our warranty. Please follow these tips carefully to preserve the appearance and properties of your Avalanche garment :

  • Do not dry clean.
  • Wash colors separately.
  • Wash in cold water on a delicate cycle (30 degrees Celsius).
  • Do not use fabric softener.
  • Lay flat or hang to dry.
  • Do not pile damp clothes (to avoid colour migration).

N.B. for down garments, follow the same steps, but tumble dry at medium temperature with tennis balls (65 degrees Celsius) until the jacket is dry and no more moisture is present.

It is crucial not to wash natural and synthetic furs in the machine and especially not to put them in the dryer. Natural fur can only be dry cleaned and synthetic fur can only be cleaned by hand with a mild soap.

“For regular orders only, does not apply to orders related to a corporate or club program”.

What is the warranty period?

Avalanche takes the greatest care in the design and manufacture of its products. We guarantee our products against manufacturing defects on seams, snaps and zippers for a period of one (1) year from the date of purchase. This warranty does not cover damage caused by improper use, improper maintenance, accident, or normal wear and tear of the operating equipment.
Note: This warranty does not cover accessories (socks, gloves, mitts, etc.) or final sale items. If a product proves to be defective, please contact us for the detailed procedure.

“For regular orders only, does not apply to orders related to a corporate or club program”.

What you need to know about repairs

ANY JACKET OR GARMENT THAT NEEDS TO BE REPAIRED BY OUR SEWING DEPARTMENT HAS TO BE WASHED BEFOREHAND.
A 15$ cleaning fee will be added to your repair bill in the event that washing is required prior to the repair.
THANK YOU FOR YOUR UNDERSTANDING.

Prices

The prices mentioned on the website do not include all applicable taxes.
Information regarding the total amount to be paid by the customer, including environmental charges, if any, and all other charges and delivery costs, as well as the purchase specification for each component of the total price, shall be set forth in the order (“Order”) before payment is received. All prices, fees, charges and costs are quoted in Canadian dollars.

Agreement details

The seller will acknowledge receipt of the order by email. All orders are subject to acceptance by the seller. As the order acknowledgement does not constitute acceptance of the order, Seller shall confirm such acceptance to Buyer by sending an email confirming that the Product has been shipped (the “Order Confirmation”). The Buyer will review the Order Confirmation in the event of non-compliance with the Order, both in terms of number, type of product, price, etc. The Buyer shall be responsible for any such non-compliance. Any inconsistency between the Order and the Order Confirmation will be reported to Seller as soon as reasonably possible, either by clicking on the Contact Us button www.avalancheskiwear.com or by calling Seller at 1-877-877-5554.
To the extent permitted by law, Seller shall not be liable or responsible for clerical or typographical errors in communication with Buyer.
When the product is out of stock, the seller may offer the buyer information on alternative products.
The seller reserves the right to cancel orders placed by buyers acting within the framework of commercial transactions.
In order to shop at www.avalancheskiwear.com, the buyer must have reached the age of majority in their province of residence.

Payments

The seller accepts payments with MasterCard, Visa and Paypal. The Seller may refuse the Buyer’s Order if payment by the Buyer’s debit or credit card is refused.

Shipping

Delivery will be made to the address stated in the Order Confirmation. The Buyer chooses the method of delivery from the choices offered upon Ordering. The date of delivery will depend on the Buyer’s chosen method of delivery and will appear in the Order Confirmation.

Risks for the product

Ownership of the Product shall not be transferred to the Buyer until the Seller has received full payment of all amounts due relating to the Product. If the time of delivery has arrived and the product is not delivered after the product has been made available to the buyer, the buyer will be responsible for any loss or damage to the product.

PRENEZ CONTACT AVEC NOUS!

2200 WORLD SHIPPING
689 HAPPY CUSTOMER
5 DEVELOPMENT YEAR
564 ANSWER - QUESTION