Care Instructions, Shipping and Warranty

Shipping

Avalanche Skiwear takes care of the shipping costs for regular service on orders of $ 75 or more, only to Canada. It’s worth it to group your purchases!

All online order will be processed within 1 and 3 working days (Monday to Friday).

Refund policy

In order to get a refund for an item that doesn’t suit you, you have up to 30 days from the date of your purchase order to resend the item with the pre-paid label, only to Canada. A fee of $12.00 will be deducted from the refund to pay for the postal fees related to the return of merchandise. The initial shipping fees will not be refunded.

In order to facilitate the management of returns, Items purchased online cannot be exchanged, only refunded. If you wish to exchange items, simply return the merchandise for a refund and place a new order.

You can expect a refund, in the same form of payment originally used for the purchase, within two (2) weeks of our reception of the returned item(s)*.

*Items must be returned new, unworn and unused, along with the label, original packaging and invoice.

Shipping to USA

The taxes and customs fees are to be paid by the customer upon receipt of the package, same the refund.

Return on store

You can return your order* to Avalanche skiwear store near you, upon receipt of the items the customer service makes the refund. To find the store nearest you, go to https://www.avalancheskiwear.com/en/contact/find-a-store/

You can expect a refund, in the same form of payment originally used for the purchase, within two (2) weeks of our reception of the returned item(s)*.

*Items must be returned new, unworn and unused, along with the label, original packaging and invoice.

Products purchased on sale

Products purchased with a discount tab and up are not covered by our warranty. Thus, they are non-refundable and non-exchangeable.

Pick-up store

Orders are estimated to be completed and ready to be picked-up at the store (Hamel, Charest, MSA) previously chosen approximately one (1) to ten (10) business days after placing the order. All shipping and oversize fees are waived when the pick-up in store option is selected. This option also allows for an immediate exchange or refund and the ability to browse additional items on site.

Orders must be picked up in store at the checkout desk, where the official receipt and a valid ID card will be required. The package can be picked up by a third party, who will also be asked for these documents.

The order must be picked-up within ten (10) days of the order confirmation email, otherwise an email will be sent as a reminder. Following receipt of this reminder, five (5) additional days will be granted to pick up the order, or it will be cancelled and refunded.

Customer service

Contact us 1 877 877 5584 #4 – email shoponline@avalancheskiwear.com

Warranty

“For regular orders only, does not apply to orders related to a corporate or club program”

Avalanche take great care in the design and manufacture of its products.

They are therefore warranty against manufacturing defects on the seams, snaps and zippers for a period of one year from purchase date. This warranty does not cover damage caused by improper use, improper maintenance, accident or normal wear and tear of use.

Note that this warranty does not cover accessories (socks, mitts, gloves, etc.) and the products final sale.

Care Instructions

“For regular orders only, does not apply to orders related to a corporate or club program”

Before to wash your garment, make sure that all zippers are completely closed and that all Velcro are attached. If these conditions are not met, it can result in serious damages with is not covered by our warranty. Thank you carefully follow some tips to preserve the appearance and properties of your garment :

For all our products

    • Wash in the machine at delicate cycle in cold water (No dry cleaning).
    • Wash the color separately.
    • Always use a liquid detergent (without bleach).
    • Do not use fabric softener
    • Suspend to dry.
  • To avoid color migration do not leave damp clothes against each other

For down clothes, follow the same steps but tumble dry medium heat with tennis balls (65 degrees Celsius) until the coat is dry and there is no more moisture.

It is imperative not to wash natural and synthetic fur in the machine and especially not to put them in the dryer. The natural fur is dry clean only and synthetic with mild soap by hand.