All online order will be processed within 1 and 3 working days (Monday to Friday). The order will normally be packed and ready to ship in the same delay. Delivery time and fees depend on where you live.
It is possible that during your purchase, the item you ordered is no longer available, a customer service advisor will contact you by email or phone if necessary and you will be refunded.
Returns and refunds
All products sold online can be returned for refund or exchange within 30 days of receiving the order.
To return or exchange an item purchased online, please contact our customer service at firstname.lastname@example.org to obtain authorization and initiate return procedures. He will guide you on the different steps to follow.
** Please note that the shipping costs are not refundable and that the delivery charges for the return of goods or for an exchange are at the responsibility of the customer. **
In the event of an error on our part, the item will be returned at our expense.
It is also possible to return or exchange directly in one of our stores, but you must also contact email@example.com to proceed.
Avalanche take great care in the design and manufacture of its products.
They are therefore warranty against manufacturing defects on the seams, snaps and zippers for a period of one year from purchase date. This warranty does not cover damage caused by improper use, improper maintenance, accident or normal wear and tear of use.
Note that this warranty does not cover accessories (socks, mitts, gloves, etc.) and the products final sale.
Before to wash your garment, make sure that all zippers are completely closed and that all Velcro are attached. If these conditions are not met, it can result in serious damages with is not covered by our warranty. Thank you carefully follow some tips to preserve the appearance and properties of your garment :
For all our products
- Wash in the machine at delicate cycle in cold water (No dry cleaning).
- Wash each color separately.
- Always use a liquid detergent (without bleach).
- Do not use fabric softener
- Suspend to dry.
- To avoid color migration do not leave damp clothes against each other
For down clothes, follow the same steps but tumble dry medium heat with tennis balls (65 degrees Celsius) until the coat is dry and there is no more moisture.
It is imperative not to wash natural and synthetic fur in the machine and especially not to put them in the dryer. The natural fur is dry clean only and synthetic with mild soap by hand.